Delete your Wslni account
You can delete your Wslni account (customer or driver) from the app itself, or from this page if you no longer have the app.
Option 1: in the app
Open the app → Account → Delete account permanently.
Option 2: here, without the app
Enter the email on your account and we will send it a link to confirm the deletion. The link works for one hour.
What happens when you delete
- Deleted straight away: your name, email, phone number, photo, password, Google link and notification token; for drivers, their documents and vehicle details; and every copy of your data in Firebase. The account can no longer sign in.
- Kept: records of rides, wallet transactions, and deposit and withdrawal requests, because they are financial records that also belong to the other party of a ride and to the platform’s accounts, and may be needed to settle disputes. They appear as “Deleted account” and are not linked to any personal data.
- If your wallet holds a balance: we first pay it out to you by Bank of Palestine, PalPay or Jawwal Pay; the account is frozen until the transfer is done, then deleted automatically.
Full details are in the privacy policy